Forward thinking organizations have the vision to understand that digitalization initiatives are the key to future success. It’s easy to launch initiatives but hard to follow through and ensure that every action creates a positive domino effect of transforming department after department or system after system. Here’s a guide or a checklist to ensure you are on the right path to modernizing your systems and workforce.
1.Evaluate current status and gather business objectives:
Start by analyzing your business processes. Find the gaps and the points of friction. Create a map of what are the areas that are absolutely crucial to the future based on the business direction and future focus.
2.Balancing business and customer objectives:
New initiatives need approval from the leadership team focusing on broader business strategies. It is also important to consider what your customers expect from your business along with the growth strategies. The initiatives that you choose need to provide a balance of your customer expectations and other business strategies.
3.The right place to begin:
An extremely important decision is choosing the systems or processes that need to be digitized or modernized. One rule of thumb that most organization believe in is to automate the auxiliary services. Mailrooms, customer supports, finance and account process are all crucial but not usually core to the businesses. Automating these allow your employees to focus on your core business.
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4.Create business plans, get approvals:
Cost savings, revenue generation and creating long-term value are all the ultimate goals, but a detailed mapping of the pros and cons of the system changes is needed to get approvals for budgets. Yet another important factor is the approvals of your leadership team and CEO. Data suggests that it is at the leadership team where most of the Digital transformation initiatives lose steam. It is important to get a buy in, approvals and support for the entire project way in advance with clear ROI strategy.
5.Find a great digital transformation partner:
Once the internal buy-ins are done and the strategy is finalized, it is time to find a partner who can transform your vision into actions. Agility, innovation and experience are the things that matter when choosing a right digital transformation partner.
Exela’s customer base consists of over 60% of Fortune 100 clients. Our eBook gives actionable insight into how large organizations approach their digital transformation.
